A Research On Public Hospitals’ Crisis Management Against Violent Conflicts

In recent years, violence conflicts and malignant injury incidents happened frequentlyin public hospitals of our country. This problem has aroused strong concern among peopleand medical staff. Apparently violent conflicts cause serious influences and seriousdamages, by building confrontation relations between doctors and patients. Violentconflicts also forces medical personnel to take the conservative treatment orprovide legitimate but worse medical service, which accelerates the lossof medical personnel and hinders the development of medical and health undertakings.Violent conflicts will hurt the health rights and interests of general public ultimately.However, most public hospitals in our country could not solve this problem effectively. Theurgent need for hospital is to set up scientific system to manage this issue, among whichhow to prevent injury happening is the core of management system.This paper introduces crisis management theory and4R crisis management theory toexplore the building of violent conflicts crisis management system. The first part is anoverview of the status of violent conflicts, including the meaning and development trendof violent conflicts in hospital, the analysis of the causes of violent conflicts in hospital, theexternal policy environment and the problems of hospital management system. The secondpart is a summary of crisis management theory, including the crisis and violentconflicts crisis management, and the meaning of violence conflicts in hospital, the commonmodel of crisis management theory. The third part is the4R crisis management theoryintroduction, including the application status of4R theory, the factor analysis of4R theory.The fourth part is to construct the4R crisis management theory of violence conflicts crisismanagement system in hospital, including the reduction management、 readinessmanagement、response management and recovery management.Base on the crisis management system of violent conflicts prevention, hospital canprotect medical personnel effectively. With the improvement of the medical system reformand the help of policy, laws and regulations, violent conflicts can be controlled effectively.However, crisis management for violent conflicts prevention is rewarding anyway,this process can improve management of hospital, and protect the legitimate rights andinterests of medical staff. Crisis management for violent conflicts prevention would urge public hospitals to provide high quality medical service, reduce the medical disputes andpromote the development of harmonious relationship between doctor and patient ultimately.