Research On Inpatients’ Satisfaction And Its Improving Tactics Of Hospital H

The Central Government put forward the new medical reform policy in 2009,which has been implemented for 11 years.With the deepening of the new medical reform,more high-quality private hospitals have been included in the designated medical insurance system,and the examination and approval of inter-provincial and inter-local medical treatment is convenient.Patients’ medical treatment is no longer limited to local public hospitals.The medical service market has changed from a seller’s market dominated by public hospitals to a buyer’s market centered on patient needs.Public hospitals must continuously improve service quality if they want to consolidate patient loyalty and maintain leadership.According to the research and practice at home and abroad,patient satisfaction can objectively reflect the quality of medical services and point out the improvement direction for the managers of medical institutions.Therefore,taking the H Public Hospital as the research object,this paper summed up the evaluation elements of patient satisfaction through literature research.Based on the needs of inpatients,a satisfaction evaluation form for inpatients in H Public Hospital was designed by listening to the actual feelings of some patients during the process of seeking medical treatment,and combining with the characteristics summarized during the on-the-spot investigation of the hospital.The questionnaire survey was used to investigate inpatients’ satisfaction of H hospital,and SPSS.23 software was used to test the reliability,validity,statistics and data analysis of the questionnaire.According to the results of data analysis,the overall score of inpatients’ satisfaction in H Public Hospital is relatively high.Among the scores of various influencing factors,nursing service scored the highest: 4.35 scores,which indicates that patients were satisfied with the hospital’s nursing service.Logistics services and environmental facilities also scored higher,4.26 and 4.27 scores respectively.Hospitals attach importance to the sense of environmental experience for medical treatment,and most patients approve of the hospital’s logistics support work.However,more patients report that the waiting time for elevators is too long,there are fewer parking spaces,and the formalities for admission and discharge are troublesome.Hospitals can further optimize and perfect these problems.The score of medical technology was 4.18,that of doctor-patient communication was 4.19,and that of medical expenses was 4.20.The scores of these three items are medium,indicatingthat the patients are basically satisfied,but there is still room for improvement.The service attitude scored the lowest: 4.15 scores.Through further investigation,it is found that the low satisfaction of service attitude mainly focuses on dissatisfaction with doctors’ service attitude,which is related to the high work intensity of doctors and the lack of awareness of service attitude of some doctors.According to the satisfaction score,hospitals can improve the doctor-patient relationship and service quality by improving service awareness,strengthening effective communication between doctors and patients and humanistic care.Hospitals should establish and improve effective complaint channels,formulate a reasonable reward and punishment system,cooperate with effective supervision of thorough investigations,and urge medical personnel to improve service level and patient satisfaction.What’s more,hospitals should speed up information construction,establish a big data analysis platform,as the hardware guarantee and winding the level of hospital information management,and gradually improve the supporting construction of hospital infrastructure to improve the convenience of patients seeking medical treatment.