Study On The Evaluation Of Local Government APP Service Capability From The Perspective Of Smart Government

With the continuous promotion and in-depth “Internet plus government” in the China,E-government affairs like microblog,WeChat and other applications have entered the mature stage,however,Government APP is in a stage of urgent need to further and accurately position itself,enhance its own quality and expand its user groups.Therefore,Government APP should work harder on its service capabilities,highlight the “functionality” of services and content,distinguish it from other new media platforms with its high-quality service capabilities,and rely on the extensive and accurate government data repository to provide more efficient and accurate services to the public.Government APP is essentially an external extension of the government's public service.Only the "seamless service" Government APP can hit people's needs pain..Therefore,it is urgent to improve the government service ability of Government APP,which is of great practical significance to improve the level of the government's intelligence,meeting the growing demand for mobile services of the public and maximizing the utility of Government APP.This article is guided by the theory of smart government,based on the theory of seamless government,scientifically constructs the index system of Government APP service capability,and takes its standard to evaluate the service ability of Government APP in Zhejiang province.It analyzes Zhejiang province dynamically from four dimensions of service availability,service perception,service expansion and service interaction.The present situation of the service ability of Government APP,and points out its problems,finally provides a way of thinking for the local government to build a one-stop Government APP with "seamless" service features,and also provides reference for the government to further improve the level of mobile government service.As the results of the study show,at present,there are many problems in the service capability of Government APP,such as the poor quality,the low degree of service integration,the unimpeded data channels,the lack of service standards and long-term mechanism,and so on.Therefore,we can improve the service ability of Government APP from the following aspects: one is to strengthen the guidance of academic theory to the construction of Government APP service ability;two is to realize the "seamless" in the quality,data and mechanism of Government APP service;the three is to improve the government's own data management ability,and pay attention to the cooperation with the third parties.Learn and make use of the latest information and intelligent technology.Through these measures,we can greatly enhance the usability and practicability of Government APP,and extend the government's seamless mobile services to the public.