Research On The Emotional Labor Status And Related Factors Of Medical Technicians In Public Hospitals In Jilin Province

Objective:This study conducted a cross-sectional investigation on medical technicians in public hospitals in Jilin Province,aiming to understand the current situation of emotional labor and related influencing factors of medical technicians,as well as the mechanism of organizational support,organizational identity and professional identity on various dimensions of emotional labor,in order to provide theoretical support for further improving the emotional labor situation of medical technicians.Methods:This study adopts the method of stratified random sampling and quota sampling to acquire research objects,and collects research data through field investigation.Epidata3.1 software was used for data entry and export;Excel2019 was used for data sorting;IBM SPSS 24.0 software was used for data analysis.Firstly,demographic and job characteristics were statistically described,then the rank sum test was used for single factor analysis,and then multiple linear regression analysis was carried out for each dimension of emotional labor.Finally,the mediation effect was used to analyze the mechanism of organizational support,organizational identity and occupational identity on emotional labor.For the significance of the mediation effect,the Bootstrap sampling test method in Model 4 of the SPSS-PROCESS plug-in was used to conduct the mediation effect test.The confidence interval was 95% and the self-sampling times was5000 times.The confidence interval excluding zero indicated that they were statistically significant.Results:1.A total of 1214 questionnaires were collected in this study,among which 1201 were effective,and the effective rate was 98.93%.2.The score of emotional labor of medical technicians in public hospitals in Jilin Province was 2.51 in shallow performance dimension,3.09 in deep acting dimension and 4.03 in true expression dimension.3.Gender,age and education level had statistically significant differences in the deep representation dimension of emotional labor(P<0.05),while gender and whether they had participated in the front-line fight against the epidemic had statistically significant differences in the dimension of emotional labor expression(P<0.05).4.The differences of educational level,professional title,whether participated in the frontline epidemic fighting and monthly average income in the sense of organizational support were statistically significant(P<0.05),while the differences of professional title and monthly average income in the sense of organizational identity were statistically significant(P<0.05).There were statistically significant differences in occupational identity among education level,participation in frontline epidemic fighting and monthly average income(P<0.05).5.Gender,professional title,sense of organizational support and sense of professional identity were the influencing factors of the superficial performance dimension of emotional labor of medical technicians(P < 0.05),gender,age,professional title,sense of organizational identity and sense of professional identity were the influencing factors of the deep performance dimension(P<0.05),and gender and sense of professional identity were the influencing factors of the emotional expression dimension(P<0.05).6.Organizational identity completely mediates the influence of organizational support on the deep acting dimension of emotional labor,and organizational identity partially mediates the influence of organizational support on the revealing dimension of emotional labor,contributing 45.16% to the total effect.Occupational identity completely mediates the influence of organizational support on the deep acting dimension and the effusive dimension of emotional labor.Conclusions:1.Medical technicians in public hospitals in Jilin Province adopt more deep-level emotion expression strategies in their work.2.Demographic variables such as gender,age and professional title,job characteristics,organizational support,organizational identity and professional identity are influencing factors of emotional labor for medical technicians.The sense of organizational support and professional identity negatively affected the shallow performance dimension of emotional labor,the sense of organizational identity and professional identity positively affected the deep performance dimension of emotional labor,and the sense of professional identity positively affected the true expression dimension of emotional labor.3.Organizational identity and occupational identity play mediating roles in the influence of organizational support on emotional labor.