| Research has documented that many new entrants to the workforce from adult basic education (ABE) programs are critically lacking in the preparation and technology skills needed for workplace success. To address this problem, this basic interpretive qualitative study was implemented to examine and identify the basic technology skills perceived by employers as needed and expected for workplace success and the implications these findings have for current ABE curricula. Knowles' theory of andragogy provided the framework for understanding the learning principles and needs of adults. The primary research question examined the basic technology skills, knowledge, and expectations of employers from different companies for new entrants. Participants were 12 representatives from six companies in manufacturing, retail, and utilities. Data sources were interviews, focus group discussions, and document review. Analysis included coding and categorizing data in search of patterns and themes. The findings revealed that most employers expect new entrants to arrive with basic computer skills and knowledge that includes Microsoft Word, Internet navigation, Microsoft Excel, and email applications. Good communication skills and soft skills such as commitment, getting to work on time, and getting along with others were preferred by all employers. This study is significant for ABE workers, educators, policymakers, and others interested in ensuring the workforce success of new entrants. The findings of this study could result in positive social change when stakeholders are better informed and when academic skills of ABE learners are upgraded, helping lead them to better job opportunities and to become more literate in technology, more self-reliant, and more productive. |
