| This qualitative case study explored the factors that affect the design of a mentoring program within one federal government organization. Using the systematic mentoring model (SMM) as its theoretical framework, this study applied case study methodology and a team approach to examine and describe the thought processes and methods used by a group of federal employees throughout the mentoring program design and development process. Based on the analysis of data collected from organizational documentation, archival records, focus groups, facilitator and participant observation and feedback, physical artifacts, and discussion board postings, this study identified 10 themes significant in the process of designing an effective organizational mentoring program. Specifically, the study identified four themes significant in the process of the design---(a) determining a USMEPCOM-specific definition of mentoring, (b) developing an outline of the content and process of a USMEPCOM-specific mentoring program, (c) determining training requirements and approaches for mentors and mentees, and (d) identifying a marketing approach and communication method---and six themes significant in the content of the design---(a) a diverse, cross-functional team approach, (b) an established organizational governance structure, (c) a solid structure and firm logistics, (d) communication combined with leadership support, (e) an understanding of the design team process, and (f) an effective facilitator. Among these 10 themes, the study identified the employment of a diverse, cross-functional team approach as the most significant factor in the design of an effective mentoring program. |
