A grounded theory study of the risks and benefits associated with the use of online social networking applications in a military organization

There is a perception that there are risks and benefits associated with the use of online social networking media within a military organization. This research study explored this perception by investigating how employees use social networking applications and their perceptions of the benefits they receive. The study also assessed the measures taken by the military in mitigating potential risks associated with social networking. A constructivist, grounded theory approach proved to be the best method for conducting this research. This approach allowed the participants to express their views and perceptions regarding social networking. This study of the risks and benefits associated with the use of online social networking applications within the military organization provides valuable insights into the challenges faced by the military in its attempt to leverage technology as a means to improve communications and enhance operations. This study concluded that employees do not necessarily pose a risk to their organization or themselves by using social networking applications in a military organization. With the measures of access control established by the Regional Computer Emergency Response Team in place and a well-trained user, the risks associated with the use of online social networking are negligible. Users who do not comply with operational security and information assurance guidelines not only put their organization at risk but are at risk themselves.