| The members of the educative organizations are exposed to constants and diverse changes in conduct in their daily activities. Although, change is a natural process, indispensable e inevitable sometimes, it is considered an enemy because people are afraid and is not known in depth. Therefore, is important to understand the processes of how to make changes takes place and its impact in the organization. The investigation explores the development of distance education at the Graduate School of Sciences and Technologies of the Information of the University of Puerto Rico, Rio Piedras Campus. The description and understanding of the phenomenon departs from a case study in which personal experiences are narrated by the personnel. This is carried out by means of the documentation that it exposes facts, activities, processes, functions and factors that contribute to the process of development of an innovation that it generates changes in the organization in its particular context. The data collected by the interviews and review of documents describe actions taken, reforms, transformations, conflicts and problems. When studying these aspects a combination of the rational approach and human relations took place that moved to study formal and informally the organization to include and understand the dynamics of the process of change. Special attention to the studies of the necessities of the organization and those of the personnel, the organizational atmosphere and the administrative practices. The results contributed to the understanding of the process of change from a particular standpoint and to visualize its implications in organization to enhance the knowledge in depth about he change process in the organization as a subject. The evidence contributed to understand the process of change in an organization as a natural process, essential and necessary for the personal and institutional transformation. In addition, identifies important characteristics of the actions, reactions, consequences and effects that serve in the design and planning as future actions, in special for the educative administrators. |
