| Caseworkers suffer a high degree of burnout and compassion fatigue, which negatively affects the caseworker and the quality of care they provide. This study explored the federal caseworkers' perceptions of working with low income Americans that receive federal aid. The purpose of the study was to explore the lived experiences of the caseworkers that work with this population to uncover patterns and themes regarding their experiences. A qualitative research phenomenological method was utilized for data collection and analysis. Semi-structured, one on one, interviews were conducted with 10 federal caseworkers. Interviews were audio- recorded, transcribed, and then analyzed. The data analysis process revealed seven major themes: (a) unpredictability, (b) stressful, (c) unrealistic caseloads, (d) caseworker approach, (e) more organizational support & training, (f) unrealistic caseloads, and (g) allow for self care. Additionally, emerging themes were also unearthed. Additionally, two emerging themes were: (a) personality changes and (b) self medication. Findings determined that casework is very challenging and more resources are needed. The implications of the findings are applicable to education, practice and policy in terms of continuing education for response control, preventing the cultivation of a culture of resistance, and streamlining the process for those who work with this population. |
