THE ACCURACY OF SELECTED NORTHEASTERN COLLEGE LIBRARY REFERENCE/INFORMATION TELEPHONE SERVICES IN RESPONDING TO FACTUAL INQUIRIES

Posted on:1982-10-08

Degree:Ph.D

Type:Dissertation

University:Rutgers The State University of New Jersey - New Brunswick

Candidate:JIRJEES, JASSIM MUHAMMAD

Full Text:PDF

GTID:1478390017965196

Subject:Library science

Abstract/Summary:

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The primary objective of this study was to apply the technique of unobstrusive measurement to the evaluation of accuracy of responses to factual inquiries coming via telephone to reference departments of libraries serving certain four-year colleges with graduate programs in the Northeast of th...

Keywords/Search Tags:

Accuracy, Telephone

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