| This dissertation explores the goals and objectives, competitive edges, performance criteria, and system constraints of a selected group of depot maintenance organizations in the Air Force Logistics Command's (AFLC's) aircraft repair depots. Through interviews of managers at the directorate, division, branch, and first-line supervision levels, the selected organizations were asked to identify the competitive edges on which they compete. The organizations were then studied at the directorate, division, and branch levels to determine how performance on the critical competitive edges is measured and to identify the constraints that prevent the depots from achieving their objectives. The results of this research were: (1) The development of guidelines concerning AFLC goals and depot objectives, competitive edges, performance criteria, and system constraints; and (2) A prescriptive depot maintenance performance model showing the desired relationships among proposed depot objectives, critical competitive edges identified by AFLC managers (quality, cost, and delivery), proposed performance criteria, and current system constraints. Due to the exploratory nature of this research, a case study methodology was employed. |
