Some Special Telecom Services Branch——The Strategic Recombination And Strategic Administer Of The Second Achievement

Some Special Telecom Services Branch is a sewing institution which provides the local telephone consumer with traditional telecom operation, such as checking telephone number, reporting telephone problem, consultation and listening to the customerst mind. This article is on a true case about a telecom serving institute enterprise mainly in two parts: the case part and the analysis part. As a record of actual events, the case part gives an objective description of the Special Telecom Services Branchts managing status and itst various problems. The analysis part is compose with two parts. The first part discussed the feasibility of establishing Customer Services Center, and used several strategic management theories, such as Porter five-forces model, diamond system, value chain to compare and establish the strategic recombination program which is called multi-managing stratagem. The second part discussed several manage means used in practical work during the process of strategic recombination, such as the knowledge management, flow recombination, human resource management.