The Study On The Quality Assurance System Of The Hotel Service In China

Chinese hotels are playing a more and more important role in our social economic development and international competition in the era of tourism. With the widening scale,the changing standards and levels and the internationalization and challenge faced by the hotel ,how to guarantee and increase the quality of the hotel service becomes an urgent problem that we have to face and solve . This paper aims at forming the quality assurance system of the hotel service on the basis of the present national conditions of our hotels.The paper theoretically analyses the nature and characteristics of quality, as well as the features of the quality assurance system, and sets up the theoretical basis for the quality assurance system of the hotel service. At the same time, resorting to document method, the paper analyses the present conditions of hotel service management. Comparing the conditions of quality assurance system of western countries, the paper looks into the natural law and practical basis of quality assurance. On the basis of this study, and using the theories and methods of the quality assurance in other enterprises, the paper has established a quality assurance system of hotel service in our country according to our national conditions. Aside the main points mentioned above, the paper also covers the relationship between the natural law and the elements of quality assurance, the principles of building the system, the functions, structural design, model and formation of the quality assurance system of hotel service. The paper continue to analyze the sub-systems which include the planning system, the organizing system, the controlling system, the evaluating system and the improving system, in order to perfect the operation of the quality assurance system of our hotel service.The paper utilizes the methods of theory research, comparing research, and synthetic research. The aim of the article is not only to explore the quality assurance system of our hotel service but also to study and explode the creative way of modern, even the creative way of future quality assurance system of our hotel service.