Theory Analysis And System Design Of Mobile Communication Network Service Quality Management System

With the development of network, the age of 3G is approaching, and the internet environment faced by telecommunication operators has been changing a lot, which makes the load network develop from the "unshared" circuit exchange to the "endeavor" subgroup exchange. The flexible way of network form makes the Qos of load network more unguaranteed than the circuit exchange time. At the same time, the mobile communication expands from the simple sound and short message business to dozens of rich data business. The Qos of different data business is assessed by different way.Enterprises Reshuffle and complete business management bring changes to the market competition pattern, the 3 top competition pattern is more and more obvious, which makes the market competition more and more severe. Because of customers'improving sense of seeking richer business and more perfect serves, the operators competition focus on business "quality" not" quantity" any more.Under the new network and market environment, network operation proposes more requests to OSS (operation support system), hoping to realize point to point quality management to every business, which is on the basis of business life cycle and business network circulation and can realize the close management process including business quality monitor and control, business matters analysis and business matters solve. And to enhance serve quality and strengthen competition, operators are putting more attention on how customers especially VIP customers think about their business quality, which request operation support system can make customers realize the management of every business and even the experience and perception of whole network, called CEM (Customer Experience Management),besides the business quality management. By analysis on the NGOSS and ETOM theory and assessment of the operation support system actual state of the internal operators, the article will focus on how to combine the theory with practice to find the business quality management and customers experience management system solve program which is suitable to Chinese operators and present development trend of the mobile communication network.The article will be divided into three parts:first is the system theory research, which is by breaking down the module of business quality management and business matters management in eTOM telecommunications operation map in the NGOSS, analyze the business circuit of business quality management system in the whole OSS system; by analyzing the TAM in the NGOSS, get the application model of business quality management system; by the research of this issue from ITU-T\3GPP\ETSI standard organization, get the basis of related calculation model. Second is the system program design, including discussion of the business quality index calculation model and design of the system solve program, all these will be exampled by MMS business quality management. Third is the outlook of the system development, including the system application scene and development.The article is an attempt that makes the management concept of telecommunications operation support system changed from network to business, from business to customers and an attempt that makes the research of business quality management theory converse to a feasible solve program..