The CSI Evaluation And Application Study Of Baobian Transformer

This paper introduced the studying background and outline, The main contents are proposed by discussing the relationship between ISO9000 and the consumer satisfaction index (CSI) as well as available CSI theories and models. and applied synthetic evaluating of CSI to making industry for electric power and taking BaoBian as a example, designed the system of CSI evaluating of transformer corporation. using AHP decide the importance of each index, pointed key factor of CSI. Based on the four-grade index, the detailed evaluating regulations and questionnaire are designed. The procedure for investigation and implementation and the data processing approach are expounded, Expounded how to guarantee the CSI evaluation to carry out effectively in ISO9001. By establishing the system of scientific CSI evaluating, provided the transformer corporation with a reasonable method to investigate and analyze the quality of products and service, which will boost the functioning level for quality management system , build up reputation of the corporation, make famous brand and keep it being increase in value.