The Impact On The Number Of Customer Satisfaction Vehicle Repair A Second Time

Now the market is fiercely competitive, enterprises must be fundamental to the survival and development of a stable customer groups. A lot of companies pay attention to pursuit of highly comer satisfaction. Customer expectations are explored how many companies want to know, and thus to frequent analysis of the real impact of factors is to improve the quality of services and effective surveys.The examples of the methods used to investigate the vehicle maintenance service repair a second time from the number of surveys in the context of the impact analysis in vehicle maintenance services and affect the quality of service surveys of the main factors. There are five chapters in this article.Chapter 1Introduces the research and development and quality of services and frequent status and the measurement of quality of service and frequent model advantages and disadvantages.Chapters 2 and chapter 3 On the status of China's automobile maintenance and service quality problems analysis.Chapter 4: On the survey methodology, the selection of survey, questionnaire and survey design concrete work.Chapter 5 Management of the use of statistical methods for vehicle maintenance services, the number of repair a second time effects. On the basic of analysis the quality of services and frequent vehicle impact factor.This article illustrates methods for vehicle maintenance services through different repair a second time on quality of service and number...