The Management Discussion Of China Travel Service

This thesis attempts to make a deep and comprehensive analysis of the management characteristics of C.T.S, theirs course of forming and their influence on china modern tourism, which depends on a great first-handed archive materials, by combining the theories and methods of history with those of management and tourism. In addition, the thesis makes a summary of its management experience, thus to provide some experience and lessons for china modern tourism.With respect to this topic, prehuman almost make no systematic analysis on it, nevertheless the author is to attempt to do some research on it. From this thesis, we can draw following conclusions:1. The management structures of C.T.S go through a series of changes because of continuous changes of modern social environment .it's management system is mainly headquarters system and directorate, which is an more advanced mode than Chinese native travel agencies and is in favor of an advance in work ability of enterprise.2. On enterprise management, C.T.S paid not only attention to itsinternal management, but also to the external management of social services. At the same time, it cared not only improvement of hardware but also enhancement of software. C.T.S strengthened the relation of different sub-organizations, emphasized investigation and research of information, and was strict in the operating of bylaw, carried out humanistic management, which provided an steady institution guarantee to compete with some foreign travel agencies with salted experience in travel management.Many reasons had resulted in the course of establishment of management characteristics of modern C.T.S, which primary were: the stimulation of foreign travel agencies, primarily their management methods and services provided some experience and lessons for the establishment and development of Chinese tourism. Another reason was the affect of the travel department of Shanghai Commercial and Savings Bank on the management of C.T.S.Being the first normal Chinese travel agency, C.T.S pushed the development of tourism at that time, renovated the attitude of people to tour, and played an important role in the development history of Chinese tourism.Jiang Xiangni (History) Supervised by Xing Jianrong...