Diagnosis And Research On The Knowledge Management In Ericsson Repair Center

21 century is the knowledge economy era, the most important resource of enterprise has changed from labor force, capital to knowledge. In knowledge economy era, the enterprises more and more focus on the knowledge resource management, that means knowledge developing, collecting, storing, analyzing, capturing, delivering, sharing will be combined to a knowledge valued chain and will be managed efficiently.After more and more enterprises implemented knowledge management, the diagnosis and improving works, such as evaluating the implementing situation of enterprises, pointing out the phase of knowledge management, finding out the biggest obstacle in knowledge management improving and the weakness of knowledge management, coaching enterprises to set up the next step target, the main works at present, have became the main task in knowledge management implementation.This paper diagnosed and analyzed the knowledge management current situation in Ericsson (China) Repair Center. Using the Capability Maturity Model of Knowledge Management which developed by AMT, the author based on diagnosis survey and on-site dialog, collected the related information and analyzed the data, made the conclusion and provide the suggestion in improving plan of this Repair Center knowledge management.