| The growth rate of power consumption in China has experienced deceleration and the construction size of power plant has been reduced since the second half of 2008 due to the impact of economic crisis.With increased unit capacity,the number of newly built thermal power plant(referred to as TPP) will be decreased,and the electric power survey and design market is sure to be more and more competitive.This paper identifies the main service contents of various stages and explains the after sale service flow of thermal power plant project design by analyzing the various stages of thermal power plant project design.It seeks out the issues in present stage of whole process service management of thermal power plant design by analyzing the information of after sale service and customer satisfaction in combination with the related service theory and Service Quality Model.The paper also discusses in detail the measures to be taken and comes up with some concrete improving advices. |
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