Research On Customer Queuing Of A Bank XiaMen Branch

With China's rapid economic development, the enthusiasm of people involved in financial activities is growing, and financial activities have not been separated with people's lives and work. At the same time, the lining up of China's banks has become the focus of attention. How to solve the customers lining up is an important subject to the commercial banks. At present, as banks have been opening to the outside worlds, competition in the banking industry will become more intense. If lining up can not be effectively improved, it is bound to affect the image and competitiveness of the domestic commercial banksIn this paper, we make use of Industrial and Commercial Bank of China A branch for the study to analyze the customer queuing problems. According to the article, resulting in the current business outlets A bank customer queuing problems, but the problem of A-branch services management is the root cause of customer queuing. Therefore, the solution is to improve the banking services management system, focusing on the establishment of "customer-centric" service management concepts, improving the various facilities of the building on basis of the serving quality. Of course, the article also pointed out that, A branch customer queuing problems is with a certain social character, in addition to strengthen the bank's own serving system, the support of national policy on the bank and the understanding and support of the general public are also necessary. Only in joint efforts of the country, banks and the public, can A bank customer queuing problems be solved.