The Study Of Xintiandi Company Customer Arrears Benchmarking

Xintiandi Company is a province-level branch company of a domestic large-scale conglomerate, have formed one's own characterized management mode and thinking after more than 40 years of development, telecommunication trade has important positions in Jilin. But fiercer and fiercer with the market competition of telecommunication in recent years, users owe more and more fee, having influenced the capital turnover of enterprises, users owe the fee and manage and face greater risk, have already become the serious problem of perplexing telecommunication enterprises.Benchmarking managing, mean enterprise constantly own product, service and management practice activity and strongest rival or those are recognized as the products of the trade leader's enterprises, course that the service and management practice activity are compared and analyzed. To mark management refer to one to promote enterprise real improvement and upgrading of performance and look for in fact, analyze and study outstanding products, the systems approaches and course of the service, design, machinery equipment, procedure and management practice. To mark management to promote enterprise management level, strengthen enterprise effective way to deal in benefit, it is an important means to meet the market competition, extricate oneself from a predicament and develop in enterprises. Enterprise to management of marking can implement so as to pursue being outstanding, procedure give a new lease of life to, improve, create the purpose of the advantage continuously.Xintiandi company face and reduce arrears balance, speed up the realities of cash flow requirements of customers over the past Xintiandi efforts to strengthen the arrears management, and has taken including the strengthening of the user urge all levels of arrears means of assessing the user's attention to arrears management, and reduce arrears balance. Overall effectiveness analysis, because results of assessment indicators, ignoring the guidance of process management, the effect of not so good. Users due to the face of enormous pressure and operational risks, Xintiandi companies must take strong and effective measures to improve and enhance the user arrears management. Therefore, this paper proposes the introduction of the standard management, to address this chronic problem telecommunications enterprises, in order to telecom business users arrears management information.In this paper, first of all arrears from the analysis of the status quo of corporate users new world, the proposal to examine the background and significance, in order to the company's sustainable and healthy development of Xintiandi, Xintiandi corporate users in the overall analysis of the problems of arrears, based on the analysis of the introduction of the standard management feasibility. In the study of the standard management-related basis, the company implemented a new world standard management of the SWOT analysis.Next, I chose to fully reflect the level of the user arrears performance indicators, in the Xintiandi branch company's nine states conducted a detailed user arrears to the standard analysis, and select the user arrears management benchmarking units– The third Branch. With benchmarking the full range of standard units and found that the gap between other units, and why.Standard in the analysis based on the identified gaps, arrears management mechanism from the user, the user less beforehand, things, the post-management of a detailed, specific improvements in the program and intends to promote the province-wide. Some units by early experimental work found that the management can really improve on the standard arrears management level of enterprise users, the user arrears indicators improving. Also felt a can, and in the implementation of the standard management of there are some problems and deviations.Xintiandi corporate users through the standard management of arrears to the study, aimed at finding out the kind of competing in an extremely fierce in the market, controlling the user arrears balance, speed up cash flow, to promote sustainable and healthy development of enterprises, telecommunications companies owe customers cost management to explore a new and effective ways to control the progress...