The Research Of Telecom Operator's Network Maintenance Outsourcing Management

Outsourcing is an important method to gain the competitive advantage and to reduce costs for telcom operators. Network maintenance outsourcing model in which the various operators have been adopted to varying degrees. However, if the quality of network maintenance outsourcing is not well controlled,or not given a proper assessment of performance, not only the contracting carrier can gain benefit, but also may face incalculable losses. Therefore,focusing on the specific implementation of the carrier's network maintenance outsourcing the daily management of in-depth study and exploration has a very important theoretical and practical significance.In this paper, starting from a research background, with emphasis on network maintenance outsourcing the daily management of the development of needs analysis; and then from the network maintenance outsourcing at home and abroad are two aspects of Research reviewed the literature and pointed out the fact of the lack of overall quality control and performance evaluation, the same time, this paper outlines the research methodology; article, the second chapter on the use of customer satisfaction theory, zero-defect quality management theory and supply chain management theory and the three major theories of network maintenance outsourcing management model to build the guiding role:Customer satisfaction ideas require companies management of customer demand to ensure the correct direction, the starting point; "zero defects" concept require enterprises to the whole production process of services for the entire control; supply chain management requires enterprises to "win-win" as the team network maintenance outsourcing service provider management foundation. Chapterâ…¢of the current situation of outsourcing network maintenance based on the analysis of proposed network maintenance outsourcing ITIL-based quality management principles and improve the performance evaluation based on supply chain strategy; fourth chapter in Suzhou, China Mobile's branch network maintenance outsourcing the management of This example shows the quality control, performance evaluation managementsystem applications, providing specific improvements in process design and performance examples. This study has enriched the telecommunications network maintenance outsourcing the management of content for quality control provides a clear process and established a system for performance evaluation. This paper give emphasis on the network maintenance outsourcing, such as planning, optimization, resource scheduling, and other network management outsourcing to be further Research.