Amendment Of The Practicability Of Outpatient Satisfaction Measurement Tools

Research objectiveTo serve as an objective evaluation of the main hospital for outpatient medical service quality, and reference tools available at home and abroad, amendments to the development of a credible, effective and operational the general hospital outpatient satisfaction survey tool. Hospital to meet the needs of modern management in this regard the urgent need.Subjects Sanjia comprehensive outpatient hospital Inclusion criteria: 1 completed treatment process 2 the age of 18 or more Exclusion criteria: 1 age of 18 2 illiterate and mentally retarded persons 3 did not complete the treatment procedureAnalytical methodsAnalysis 1 at home and abroad to carry out systematic analysis of relevant literature to determine the evaluation indicators.2 expert advice: 15 to the hospital long-term clinical, management, senior staff, five statistical experts, two experts in psychology and related consulting 10 supervisors and a number of hospital inpatients with the exchange of a number of in-depth interviews and surveys .3 Confirmatory factor analysis: the use of confirmatory factor analysis method and factor analysis of the screening and evaluation.4 Reliability, Validity verification.Sampling methodStratified random samples taken. Sub-division as a result of out-patient medical services, and therefore evaluation of outpatient satisfaction survey was conducted to determine the premise of the total sample, using stratified sampling. The proportion of each sample section of the Division of outpatients in a certain period of time the total number of accounts for the percentage of out-patients.ResultsPreliminary findings from the environment to build facilities, medical services rendered, medical procedures, the quality of medical services 4 dimensions, composed of 30 indicators measuring outpatient satisfaction tool. Questionnaire response rate of 95.16%. Internal consistency Cronbach a coefficient was 0.96, with factor analysis, factor load and structure of the content of the basic agreement with the scale, the factors relevant to the factors are strongly related to each other.Conclusion Can be the preliminary view that out-patients in this study developed satisfaction questionnaire is a credible and effective. Have a high degree of reliability and validity, and has good maneuverability. Some of these projects can be slightly adjusted for the hospital management practices for the general hospital out-patient medical services to provide an objective evaluation of scientific measurement tools. This scale in the hospital management, hospital ratings, medical security system has good application prospects.Innovatio and InadequaciesInnovatioes1 tool from the Dimension division of indicators selected, the length of the questionnaire, such as amendments to both scientific and practical, easy to operate without loss of scientific and easy to use.2 the first two measurements from the patient to determine the weight indicator. Inadequacies1 sample size also need to increase the number of hospitals and patients to use the tool in order to better amendments.2 survey, is the scene for investigation, due to the flow of out-patients and relatively tight, very difficult to guarantee that random samples, easy to co-operation of the crowd may have gathered.3 Test-retest reliability are not, the whole pre-survey from a formal investigation to relatively large time span, and the relatively short study period, in-depth study will be considered.4 weight parts of the questionnaire done.