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Austar Crm Project Solutions

Posted on:2003-07-20Degree:MasterType:Thesis
Country:ChinaCandidate:X R SunFull Text:PDF
GTID:2206360095952439Subject:Business Administration
Abstract/Summary:PDF Full Text Request
The customer is being the most important resource of the corporation. In the new market competitive position, the traditional model of customer management is in face of the challenge. The improvement of IT industry makes it possible to the application of CRM which advocates 'making customer be center', In this paper ,With the help of CRM theory and successful experience, we get the resolvent of Austar CRM item from the point of view of a user ,which includes the total programming of Ausatr CRM item , the important preparative job of it, the politic research to the managing platform which ensures that Austar CRM system runs favorably,and the academic discussion of the mesurement system of CRM, etc. Also this article provides the detailed data to the installation and implement of Austar CRM system which will begin with the help of the consultation company and the software supplier.
Keywords/Search Tags:Customer, Customer Service, Customer Satisfaction, Customer Relationship Management, Information Technology
PDF Full Text Request
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