Based On Itil Telecom Software Enterprise It Service Management Model And Applied Research

With China's 3G licensing telecommunications operators, all business operations carried out, the industry more competitive. As the world's largest telecommunications service subscribers countries, China's three major carriers (Mobile, Telecom, China Unicom) to adapt to the 3G competition, how to get customers, how to improve the ARPU (Average Revenue Per User), increasingly dependent on IT to achieve their business objectives, and as its IT provider of telecom software companies together and build IT operations support systems, such as:Billing, BOSS, CRM and so on. At present the enterprise IT system has begun to take shape, the basic completion of building business systems, further information will focus on the value and benefits embodied in the operation and maintenance phase, the focus of business shifted from technology management, steering how to improve the management level, service quality up.Since the 1980s, the UK Ministry of Commerce IT Infrastructure Library-ITIL, HP, Microsoft, BMC, CA and other multinational companies were launched based on ITIL's IT service management model and corresponding software products, promoting the integration of IT and business to improve the quality of service. At the same time the domestic IT service providers, academics and research are also actively trying to fit the market, application of IT service management model and its implementation. However, for IT service management model for the implementation of enterprise applications exist in the hard landing, the difficult problem of assessment.Idea of this thesis is that a lot of literature in reading, based on selected high representation, with the value of IT service management model and methodology, combined with the AL company's IT project management, established ITIL-based IT service management model, then implement this model, analysis and evaluation through the application results. Through the IT service management model will be the focus of the company AL IT business systems from conversion to development and construction management services on IT came from the areas of CMMI software development emphasis to provide quality IT service management approach. Ultimately the broader applicability of ITIL-based IT service management model application.