Design And Implementation Of It Operation Managementplatform Based On ITIL

Along with the enterprise informatization construction deepen ceaselessly, the enterprise information system develops rapidly and keep expanding. First of all, the business works, such as research and development, manufacture and management work are all dependent on the information system for an enterprise; Secondly, its own complexity of enterprise information system is constantly increasing. The existing IT management style of the enterprise has many problems, it can’t meet the developing requirements of the enterprise informatization, that make a seriously challenge to the enterprise IT management. For the IT management of the enterprise, it must take change and innovate in service concept, service mode and management means, in order to meet to the new requirements of the development of the enterprise informatization.The Standardization methods and processes of IT service management, give us a better thinking, to solve the problems of IT management in enterprise. Known as the best practice of IT service management, ITIL can provide a better theory evidence and technical assurance for the enterprise in both IT management and ensuring works, it can let the enterprise IT management more standardized and orderly.Based on the fully research of the ITIL standard theories and knowledge, deeply analysis the present situation and needs of the IT management in the enterprise, and combined with the ITIL V3 framework, this article provided the model of the enterprise IT service management, designed the process of the IT service management, including Change Management, ServiceDeskManagement, ProblemManagement, Incident Management and ConfigurationManagement. At the end, According to the software engineering related specifications and requirements, based on J2 EE platform, design and implement the IT operation management platform based on ITIL.