Design And Realization Of Mobile Vehicle Insurance Claims System

In recent years, since auto sales are booming, people increasely pay more attention to vehicle insurance business, especially to insurance claim procedures. High efficiency, high credit, good service is the common expectation of vehicle insurance users. Along with the development of mobile Internet technology, the introduction of advanced technology in the vehicle insurance claims process will be able to improve settlement efficiency and user satisfaction, so as to enhance the user of the insured and the renewal rate.Based on Mobile Internet technology, the mobile customer service system is a mobile information service platform which through a variety of communication network (Internet and3G mobile network), using various positioning method (GPS), mobile payment and mobile data transmission security, financial data encryption security technology, covers customer service, insurance claims, customer self-service claims in the whole process. Through the establishment of a unified system which includes the fast claim cases, user self-service claim case, by using the3G tablet computer and mobile phone, improve survey efficiency and save costs. Based on the original images and text, Obtainomg the voice data in the call center in time, it improves the timeliness and authenticity of the claims processing.For the general small claim cases, survey members shoot real-time data of the scene of the accident to the insurance claims ackground system by using mobile devices, such as iphone, ipad. There and then the insurance claims and payment are completed. Maybe the money has been credited into account before the customer leave the scene. Through the client system of self-service, all customers are able to complete simple andsmall claims cases, saving the company’s internal resources, and improving the transparency of claims.