Research On The Management Of Tax Payment Hotline

In recent years, with the transformation of governmentfunctions, the conceptof building efficient service oriented government continues to further development. ChinaTax is being transformed from management to service.How to better service for taxpayers, to build aharmonious relationship between tax authorities levy become the focus of the work.The opening of the tax service hotline-12366,provides more effective tax law publicity and consultation and guidance to taxpayers, guide the tax payer convenient for tax related matters, promote taxpayers voluntarily comply with the tax laws and regulations, and safeguard their legitimate rights and interests.At the same time, through the taxpayer consulting, complaints and other issues, promote the tax authorities to improve the collection and management system, optimize the collection and management process, improve the work style, improve the quality and efficiency of the collection and management.But there are also some problems in the development of the hotline.the first is the unbalanced development of the country across the country,the 2nd is the differences of staff quality,the 3rd is the imperfect management mechanism. In this paper, the main problems of the service hotline at the present stage of Yunnan tax12366 service hotline are presented, and the measures and suggestions for improving the management and development of the Yunnan province are put forward.Yunnan tax service hotline 12366 call center set up so late that the development lagging behind most district of the country. The main problems are:Yunnan province is relatively backward in the southwest economy.Staff service quality and service qual ity is generally low.the management mechanism and the assessment mechanism need to be improved.How to improve the quality of management,improve the service level,is the problem that need to be solved in the present and the development of the future.This paper takes the tax service hotline of Yunnan tax 12366 as the research object,Using literature method, questionnaire survey,interview, comparative study, statistical analysis and so on many kinds of research methods combined, summarize the domestic and foreign business call center’s development situation and the 12366 tax service hotline development,taking a serious analysis of the problems in the development of the Yunnan tax service hotline call center is carried out in the course of the development of the tax service hotline.This paper takes the Yunnan tax in the development process of the constraints.From the status quo, the composition of personnel, service quality, management mechanism, performance assessment mechanism, background support and other aspects of the analysis, summarize the problems existed in the operation and management of Yunnan tax in the development process.The paper learned from the development experience of the developed area call center, and put forward the suggestion and suggestion to improve the work.This paper takes the Yunnan national tax 12366 call center as the research object, taking the government call center construction as the leading,from the perspective of public service human resource management and public service performance management,from reality and Yunnan local actual situation. Take the theory and practice to put forward practical plan,to promote the development of the tax service hotline of Yunnan tax 12366, and then improve the quality of tax service in Yunnan.At the same time, the paper hope to provide some reference for the development of the western and other regional government call center development.