Chinese Railway Passenger Service Capacity Model Establishment And Promotion Strategies Research

Railway is the artery of national economy. With the deepening of the market economy of our country, railway enterprises are facing increasingly fierce competition. Reform is imperative, say, railway will towards marketization road, and market management must be market-oriented, so, railway service capability will affect railway development.The station is directly to the customers, railway and customer communication is the most main platform, therefore, railway passenger service ability of the development of the ascension of railway plays a vital role, which is currently a problem solved urgently. Research railway passenger services to enhance the ability strategy and establish railway passenger service capability system, can promote the development of railway passenger to adapt to the market economy requirement, will railway passenger resources effectively integrate up and improve operational efficiency, meanwhile, but also for future research, offering reference and research direction.This article elaborated the influence railway passenger service ability of key factors, namely railway passenger service personnel, railway passenger service facilities and railway passenger region Environment (the market demand and competition, etc.), and will be connected, constructing the Facility and PFE (People Facility and Environment) model, form relatively complete system, this paper expounds the process and meaning PFE model, and through empirical analysis demo PFE model.