| After nearly20years of information construction, city commercial bank has establisheda set of information systems suitable for their business needs. With the banking businesscontinues to expanding and changing, the information system will show a diverse andcomplex. The city commercial bank’s IT department will face more severe IT operation andmaintenance and IT innovation. Based on this situation, city commercial bank urgent need toadopt technical means to establish the Information Technology Service Management Platform,effectively enhance the capability and efficiency of the IT operation and maintenance by theIT automated monitoring system, standardize IT service processes through the service desk.By study and application of Nagios, realized proactively monitor server host device,network devices, databases and other applications or services. when the network or servicesabnormal, it can be automatically notify system administrator by web page, e-mail, voice orSMS, system administrators easy to discovering and dealing with various issues, effectivelyimprove the efficiency of the IT operation and maintenance.By research and application of service desk, realized standardize of incident, problem,request, changes and knowledge base management processes. When incident, problem,request, changes occur, it’s available recording and tracking, management and approval,effectively improve the efficiency of IT services. |
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