Design And Implementation Of Enterprise Customer Service Desk System

With the development of technology,the role of Internet technology in all aspects of the enterprise is increasingly obvious.With the increase in the number of employees and employees,it is necessary to improve the management level of employees through Internet technology.Customer service personnel are an important part of the company,reflecting a large part of the company's internal corporate environment and social reputation.Therefore,a service platform for enterprise customer service personnel is very important for an enterprise.Customer service personnel have the characteristics of scattered work places,numerous personnel,and complicated work.Through the design of the main functional modules of the enterprise customer service desk system,I independently completed the following work:The information module is used to send various types of messages to the customer service staff of different workplaces for work scheduling,message notification,etc.The user's visits are counted in different dimensions.The monitoring alarm module is responsible for monitoring the status of the company's conference room network video conferencing equipment.When a fault occurs,different types of alarm information are sent according to various conditions to notify the maintenance;the data statistics module itself It mainly realizes statistical analysis of information access quantity and equipment monitoring data.According to various conditions specified by the administrator,the results of analyzing and processing a large amount of data generated by the system every day are displayed in the form of a chart,which is convenient for managers to arrange more effectively.Work;for the customer service in the daily work,often need to use a variety of work software without knowing how to download,or the software is not activated after downloading,I am responsible for the design and development of the software download module,which is specifically for Customer service staff Download the kinds of functional use software,providing support for their work.This article first describes the source and background of the project,introduces the research status of related fields and industry mature cases,and then introduces the related technologies used in the project,including Spring framework,Ngnix server,Redis database,JWT identity verification technology,thread pool technology and Timing task technology,etc.An overview of the requirements is performed during the project requirements analysis phase,and the use case diagrams are used to better describe the functional requirements of the system.In the system design phase,the module structure,technical architecture design and data structure of the project are introduced.For each module,each function point is described in detail through class diagram and timing diagram,and the internal logic of each function is described.At the end of the thesis,the development and situation of the whole project are summarized and forecasted.At present,the system is officially deployed online,and has sent five monthly reports and multiple notifications,tips and information for corporate customer service.The customer service administrator can better develop a work plan based on the results of the chart analysis of the information traffic.At the same time,the monitoring and alarm function can promptly solve the problem in the conference room where the problem occurs,and ensure the normal progress of the company meeting.The data records of the monitoring of the conference equipment can help the operation and maintenance personnel to better prepare for maintenance in the period of easy failure.The system effectively solves the related problems existing in the enterprise customer service management work and improves the efficiency of the enterprise work.