Service Theory And Practice Of Great Personalized Customers

In the current operating mode of power supply enterprises, the management is the service, the service is the management, the two are inseparable. In this paper, take the Jimo City power company for example, the marketing services combined with demand side management companies to collect for each major electricity customers basic information, basic information on production and operations, customer drawings electricity, electricity tariff information customer information, integrated power management status of the safety of customers, customer business and social standing of the state enterprises such as energy saving and environmental protection are classified in three aspects of customer evaluation, according to survey results will be divided into two major clients A, B, C categories, electricity services in compliance with "Ten Service Commitment" under the premise, according to different categories of large customers provide different services, and build up a communication with the customer equal platform for big clients effectively guide the safe, reasonable and orderly use of electricity, on the one hand to promote the demand-side management goals and reduce the production cost of major clients big clients improve security and reliability of electricity, reducing the risk of power supply enterprises to improve business enterprise supply reliability of power supply sex; the other hand, enhance the company’s reputation, a large increase customer satisfaction, and achieved good economic and social benefits.