Research On The Promotion Of Products’Passing Rate Of Afton Chemical (Suzhou) Co.,Ltd

Afton Chemical (Suzhou) Co., Ltd is an United States owned enterprise, located in Suzhou. It’s main products are formulate metal working fluid and supplement of metal working fluid. Prior to the implementation of Total Quality Management (TQM), It was facing the problem of low passing rate of products and high cost of production. In order to solve this problem, Afton Chemical (Suzhou) Co., Ltd decided to carrying out of TQM within the company.TQM is a quality management system about the development of quality, the maintainance of quality and improvement of quality within a company. The purpose of the plan is to provide products and services at the most economic level, and maximize the satisfaction of users or consumers. TQM can help enterprises improve product’s quality and strengthen the competitiveness of enterprises. This article summarized the study on TQM, and Reviewed the related theoretical knowledge, then introduced the existing quality problem and quality management problems of Afton products. Based on Deming’s PDCA circle, Afton Chemical (Suzhou) Co., Ltd implemented TQM within the company. In the stage of Plan, confirmed the purpose of TQM, and designed the procedure of implemention. In the stage of Do, made some specific provisions so as to improve the standard of Afton’s supply chain management, a product development process management and service process management. In the stage of Check, checked the preliminary results of the implementation of TQM. In the stage of Action, summarized some unsolved problems for the next PDCA circle. TQM brings Afton many benefits, such as:1, the products’ average passing rate and the minimum passing rate has been fully upgraded.2, built a comprehensive quality management of enterprise culture.3, established TQM system within Afton.4, the efficiency and benefits of the company has been greatly improved.