Study On The Optimization Of Client Queuing System At The Tang Du Hospital

In recent years, with the rapid development of the national economy, consumption structure has been changed, the quality of life has improved gradually, people’s awareness of their own health but also deepened. Direct response to the hospital, the level of people’s health and quality of service requirements are getting higher and higher, people in the prevalence of good quality will be the preferred service, high medical standards of the large general hospital, which makes the comprehensive strength of a large hospital day outpatient visits are rising, not only caused a serious shortage of hospital medical resources, and the number of outpatient hospital also has far exceeded the carrying capacity of the hospital early in the design of the design. This allows the patient in the clinic invalid wait too long conflict with the hospital’s patients have become increasingly prominent. Outpatient hospital services is the patient’s " frontier " orderly chaos direct impact on hospital outpatient reputation. Currently, many management experts have begun to use advanced automation equipment to optimize patient queuing system to improve existing outpatient status.In this paper, Tang Du Hospital Outpatient queuing system as the research object, starting from the first data research, Tang Du Hospital patients to outpatient questionnaire, the use of the hospital’s existing HIS systems to get a comprehensive survey data analysis and processing, to find Don hospital outpatient queuing system are the problems. Second, there is a problem on the basis of the status quo-depth discussion on this study to understand the development trend of domestic and reading relevant literature, to extract the line with Tang Du Hospital Outpatient queuing system research, presented on the basis of the advanced experience of Tang new programs are featured, and the gradual implementation of the program applied to the patient queuing system. Optimizing patient queuing system mainly from the following aspects:First, the optimization of the existing Tang Du Hospital outpatient procedure; Second, strengthen the functions of appointment registration system; Third, the deployment of self-service terminals in the outpatient multiple locations; Fourth, to strengthen the health care training quality, strengthen the operational capacity to shorten the waiting time of patients in the treatment ineffective’s. After optimizing the use of Operations Research queuing theory knowledge of Tang Du Hospital outpatient patients queuing system latency queuing multiple technical indicators parameter number of patients actually queuing services such as health care work intensity calculation, comparing the old and new parameters analyzed, after optimization of the system to optimize the speed increase over the previous number.In this paper, to alleviate the current situation, Tang Du Hospital Outpatient queuing system made possible a more comprehensive series of improvements, the study on enhancing patient satisfaction, improve the environment and enhance the hospital outpatient clinic efficiency with a strong demonstration and guidance, especially queuing theory queuing system for hospital outpatient made a useful exploration, development and expansion of the scope of hospital outpatient theory queuing system.