Financial Consumer Disputes Settlement Mechanism Research

Since the2007financial crisis, Europe and the United States began on how to strengthen financial supervision and financial consumer protection in the new round of reform. In the face of domestic financial consumption disputes rising trend, on the basis of using the experience of Europe and the United States how to protect the interests of consumers has become an important problem the new financial reform in China. This paper from the definition of financial consumer concept and Europe and the United States financial consumer disputes settlement mechanism, this paper summarized main problems of financial consumption in our country, and from the legislation, industry self-discipline and establish a consumer financial protection agency puts forward reasonable Suggestions on China’s financial consumer protection.This paper is divided into four parts:the first part is the financial consumer disputes and its settlement mechanism;the second part is the experience and Enlightenment of foreign financial consumer dispute resolution mechanism;the third part is how to perfect our financial consumer dispute resolution mechanism; at last. In the first part, the connotation of using comparative method approach to the definition of financial consumers, financial consumer disputes and financial consumer dispute resolution mechanism, and the main problems in financial consumption dispute settlement mechanism in our country and summarizes. The second part focuses on the advanced place in tackling the financial consumer disputes and financial consumer protection, Hong Kong, Taiwan and other regions of England and U. and references, both procedures uniform, or independent protection mechanism, or the independent mediation center, or stressed the role of litigation have enlightenment of financial consumer dispute resolution mechanism we must establish the good foundation. The third part is the foreign experience and China’s national conditions as the basis, from the legislation perfect protection, mechanism, industry self-discipline and coordination of four surfaces to improve financial consumption dispute settlement mechanism in China suggestions. Finally summarizes relevant system establishment in our country has a necessity, but still.