ABC Branch Network Service Process Reengineering Research

With China’s banking and commercialization of opening to promote, the whole bankingservice level continuously improve, with family (individual) wealth of rapid growth, customerand service status of the increasing, some excellent Banks began to put forward the concept ofprocess bank, nature is advocated "take the customer as the center" the idea, satisfies thecustomer the diversification and even more personalized financial service demand, thus toenhance customer satisfaction.ABC branch in order to promote "take the customer as the center, take the market as theguidance" the management idea, since2007took the lead in the trade system, started to networktransformation, and business process optimization and reengineering, no matter in the businessperformance, enterprise image are achieved leap-forward ascension, in the organization structureand the service process standardization are a great progress has been made, from the head officeto branch, the branch points of all levels and all departments into customer service process on alink, all closely around customers, forming a rapid response mechanism, mobilize the wisdom ofthe collective, the pursuit of customer service efficiency and the largest value return.Based on ABC branch node as the research object, focus on the research and analysis thebank business process at present flow status, existing processes exist those problems, their causesand how to solve a series of problems, such as using six sigma theory, ESCRI method to analyzeand research aims to play the advantage, make up for their own short board, improving the corecompetitive power, trade accounts for ratio, speed up the pace of business development, in localbigger and stronger.