The Study Of The Tax Service Based On The Service Oriented Government

In recent years, service-oriented government concept is gaining in popularity.Tax department as a government department is an important component of its "taxservices" building not only represents the future direction of tax collection, but alsoreflects the service-oriented governments image. Thus, over the years many scholarsand tax departments have attached great importance to "tax services" research.However, due to the construction of Chinas tax services is still in its infancy, and otherrelated services standards have not yet standardized, so how to reduce the taxpayerstax service costs and improve the quality of tax collection, and thus promote theservice-oriented government building to become a worthy research and exploration.This article, the author uses the advantages of working in the tax department,and hopes to combine theory and practice of research, reveals the current status oftax services, and analyzes the existing problems, which proposed solutions to thisproblem. This paper is divided into six chapters:The first chapter is the text of the introduction part, generally introduces theresearch background, significance, status, frames, content, innovation andinadequate.The second chapter is theoretical analysis, specifically defines the tax servicesand service-oriented government definition and connotation, and from the conceptof service-oriented government, new public management theory, theory of threeaspects of tax compliance, tax services investigate their inspiration for the next thetheoretical basis for the practice of analysis.The third chapter is the empirical analysis, starting with the Inland RevenueDepartment Tax Service, Minhang District, detailed analysis of the current situation,and then by using the questionnaire method, the200taxpayers conductedsatisfaction surveys. According to the survey results of the feedback, it summedcurrent tax services in the main problems.Chapter IV is the experience for foreign tax services. Through a comprehensivesummary of the United States, Germany, Japan, Australia, Victoria, tax service experience, gets the revelations of Tax Service in China Construction.Chapter V is the reflections on improving the tax service and countermeasures.According to the theory and practice of text analysis, it indicates thecountermeasures and suggestions in the construction of tax services.Chapter VI is the conclusion.