Research Evaluation Of Country Hotel By KANO Model At Ivory Mountian In Tieling City

Drawing on the typical domestic and foreign experience and combining the features of the country hotel, throught issuing Customer Investigation Questionnaire at Ivory mountian in Tieling city, this article is to get the conclusion on the basis of Kano Ⅱ dimension property for belonging classification.On the basis of survey, it used Coefficient of better-worse to get the percentage of property class and established an objective country hotel customer satisfaction evaluation, and presents improvement measures for country hotel.