Research On Work Quality Evaluation And Satisfaction Survey For Health Care Of A First-class Ternary Hospital In Xinjiang For Scattered Children

Objective:To synthetically evaluate the work quality of health care for children in a first-class ternary hospital in Urumqi Municipality, Xinjiang, analyze the situations about the satisfaction degree for health care services for children, and to understand the advantages and disadvantages in management work of children’s health care, thus putting forward constructive suggestions in order to perfect the health care services. Methods: Indexes related to the work quality in health care for children were collected and the TOPSIS method was used for synthetical evaluation of the work equality of health care for children from2008to2012in combination with a synthetical index method. Meanwhile, a questionnaire survey was carried out to489parents/guardians of the children through random sampling with a self-made questionnaire "Questionnaire about Satisfaction of People for Health Care Services for Children", and data about satisfaction was analyzed through fuzzy synthetical judgment in combination with data envelopment analysis. Results:It was shown in results of the TOPSIS method that the work quality of health care for children in the hospital was on the rise with the optimum value in2012. From2008to2012, synthetical indexes of the work quality of health care for children were respectively7.01,8.46,15.25,18.14and31.65. Through the fuzzy synthetical judgment, it was shown in the data about the satisfaction degree that the satisfaction degree of the children’s parents for health care serves for children in the researched hospital was81.74%, wherein the satisfaction degree for a technical level of medical staff is the highest one (91.82%) and the satisfaction degree for propaganda of parenting knowledge is lowest (64.42%). Data envelopment analysis showed that the overall environment, equipment, clinic waiting time and propaganda of parenting knowledge were projects which shall be improved preferentially by the researched hospital at present. Conclusion:The synthetical evaluation results showed that the work quality of health care for children in the researched hospital was gradually improved in the five years and the result conformed to the objective reality. In the future, the mode of health care services for children shall be further perfected and the cooperation among multiple departments shall be strengthened to satisfy the demands of different objects of the health care for children, in order to increase the work quality of health care services for children.