Analysis On Satisfaction And Influencing Factors For Inpatients Of Three Level Of First-class Hospital In Hebei Province

Objectives:Pass to carry on a survey to hospitalized sufferer’s satisfaction in the some large comprehensive Three level of first-class hospital in Hebei Province, go deep into to understand a hospitalized sufferer satisfaction present condition, inquire into impact factor of sufferer’s satisfaction, find out weak link and corresponding of improvement point of medical service quality, for set up to "people oriented" and the service principle of "take sufferer as center", raise medical service quality completely, provide a decision reference basis. Methods:Apply 《hospitalized sufferer satisfaction survey questionnaire》 survey Hebei some three A hospital the second half of 2015 the section of the Medicine, surgery, gynecology, pediatrics, tumor section, ophthalmology, emergency call ICU, old-age disease, recover from illness hospitalized 2600 sufferers(family members)s of section rooms like section,etcs.The investigator issues to fill in for the sufferer or the family members, and recall on the spot.The adoption statistical description and Χ2 examinations and 2 dollars many factor logistic regressions analyze statistics to learn a hospitalized to the hospital sufferer of method the satisfaction present condition and impact factor carry on analysis, examination level is 0.05. Results:1.the hospital hospitalized sufferer satisfaction circumstance:At accept 2429 inquisitional hospitalized in the sufferer, is 2196 people to the having of whole service satisfaction of the hospital, have 90.4%, the having of whole service dissatisfaction providing to the hospital is 233 people, have 9.6%.Being 90.2% to the medical technique quality satisfaction per cent is 83.8% to the satisfaction per cent of medical process, cure the satisfaction per cent of breeze as 89.1% to the medical ethics, for cure the satisfaction per cent of suffering from the communication as 87.1%, for the satisfaction per cent of medical expense is 81.1%, to hospitalization environment and logistic service of satisfaction per cent is 84.2%.2.The factors affecting the analysis results:(1)List the factor is analysis result:different age, region, source of medical costs, the average monthly household income, hospital, hospital days hospitalized patients satisfaction appraisal difference significantly; whether first hospitalized patients satisfaction appraisal difference is significant in analysis. We can not believe that the evaluation of satisfaction of patients in gender, ethnic, and cultural differences exist(2)Two multivariate logistic analysis: age, health care costs, occupation, and whether the first hospitalization had an impact on patient satisfaction(P<0.05). In the age of the patients, to patients under the age of 18 as the reference category, there are significant differences in patients over the age of 60 and under the age of 18 hospitalized patients satisfaction(OR=0.527); the source of medical expenses, to complete at their own expense as the reference category, there are significant differences in the urban workers’ medical insurance patients, medical insurance for urban residents patients with complete satisfaction of patients at their own expense( OR=5.913; OR=1.980); in the occupation of government agencies and institutions of workers with reference to classification, there are significant differences in enterprises and individual industrial and commercial households, patients and other vocational patients and government organs and institutions of staff satisfaction of patients(OR=0.324;OR=0.225;OR=0.277); There were significant differences in the satisfaction of hospitalized patients with the first time(OR=1.595) Conclusions:1.The total satisfaction of hospitalized sufferer in the some large comprehensive Three level of first-class hospital in Hebei Province is 90.4%.Cure six satisfaction evaluations like breeze,etcs in the medical technique quality, medical process and medical ethics in, hospitalized sufferer to the medical process, medical expense, cure to suffer from a communication, hospitalization environment and logistic service of the satisfaction is opposite and lower.2.Hospitalized sufferer the sources of medical expenses, occupation, the average monthly family income, whether go to hospital to the sufferer’s satisfaction existence influence for the very first time.3.Suggest the hospital passes to enhance medical technique quality, excellent the medical ethics turning a medical process and further improvement cures breeze, closely cures to suffer from communication, many outlets lower medical expense and improve logistics service and let the hospitalized sufferer enjoy to arrive more convenient medical treatment to experience personally.