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Study On Service Qualities Of Assessment Index System For Community Home-base Elderly Service

Posted on:2015-02-26Degree:MasterType:Thesis
Country:ChinaCandidate:P T MuFull Text:PDF
GTID:2296330467484505Subject:Social security
Abstract/Summary:PDF Full Text Request
In China, With the population aging process intensified, the average life expectancy, cross-regional occupational mobility acceleration, the traditional family structure miniaturization and so on, this leads the traditional family pension gradually weaken, because of the high operating cost and Inadequate facilities, institutional care of the elderly also can not meet the pension needs of older persons. In1987, our country first proposed the concept of community home-based care. Community home-base elderly service is the one which focused by family, based by community, professional services for the carrier, and based on government support, through home, daycare or neighborhood mutual to provided the life care, health care, spiritual solace as the main content of socialized pension services gained promotion and widespread attention, has become the first choice for Chinese aged pension. Although it has developed more than twenty years, and made a lot of contribution, but now we don’t know the quality of service good or not. So on the basis of combing the relevant literature, combined with customer perception SERVQUAL scale build service qualities assessment index system for community home-base elderly service, taking Shahekou District of Dalian City as an evaluation index system for empirical test. Constructed evaluating index system can provide the basis for community home-base elderly service quality evaluation. It not only can help us know the level of service quality, ensuring the quality of life at home for the elderly pension, but also can help our community home care career development and improvement.This paper is divided into five sections. The first part is the introduction, which mainly introduced research background, the significance, the method, and it also introduced the study proposed content and the framework. The second part is a literature review, defines the related concepts of service quality and community home-base elderly service, and then summarizes the theory of service quality evaluation and community home-base elderly service. The third part is to build service qualities assessment index system for community home-base elderly service. By investigation the demand of home-base elderly, and combined with previous research, Learn from SERVQUAL scale to build the assessment index system. And measured data as a basis for determining the index weight. The fourth part is the empirical test, using fuzzy comprehensive evaluation method to comprehensive evaluation the service qualities of community home-base elderly service in Shahekou area of Dalian, and the compare with the reality, to Finish the test of evaluation index system. The fifth chapter is the conclusion, points out the main innovation, inadequacies of the study and future research directions.
Keywords/Search Tags:Community Home-base Bderly Service, Service Quality, Assessment index, SERVQUAL scale, Fuzzy Comprehensive Evaluation
PDF Full Text Request
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