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Research On The Quality Assurance System Of Inner Mongolia Community Home Care Service

Posted on:2017-08-20Degree:MasterType:Thesis
Country:ChinaCandidate:L B XiuFull Text:PDF
GTID:2336330512966670Subject:Labor economics
Abstract/Summary:PDF Full Text Request
Inner Mongolia has entered the aging society,the aging population situation is very serious,the aging population of Inner Mongolia has exceeded the national average level.With the emergence of Inner Mongolia population aging intensifies,delay,average life expectancy in the traditional family structure miniaturization and changes,showing a rapid development of the elderly population,aging,disability,and characteristics of the empty nest of poverty,the traditional family pension and pension institutions to solve the pension problems in development and thoroughly.The model of community home care can meet the elderly pension services diversified demand.In this paper,using the literature analysis method,empirical analysis,normative analysis method and the method of field investigation,on Inner Mongolia community home endowment service quality evaluation,and proposes countermeasures to improve the community home care service quality.Firstly,this paper analyzes the current situation of the development of the degree of aging in Inner Mongolia and Inner Mongolia community home care services;followed by investigation of home for the elderly pension demand combined with results of previous studies,from SERVQUAL scale to build a community home endowment service quality evaluation index system,the formation of a questionnaire survey and based on the measured data for basis to determine the index weight.Comprehensive evaluation to obtain the evaluation result by using fuzzy comprehensive evaluation method of Inner Mongolia community home endowment service quality level;at last,analyzed the United States and Japan,two countries in the security community home endowment service quality of experience,the domestic part of the analysis the Shanghai city and Beijing City in the security community home endowment service quality of experience.The four aspects of the fund investment mechanism,service supply mechanism,supervision and evaluation mechanism,personnel training mechanism of Inner Mongolia community home care service are facing challenges.Finally draws the conclusion:(1)Inner Mongolia community home care services and facilities,such as slow growth;(2)home for the elderly in Inner Mongolia community home endowment service satisfactory,quality of service for the life homemaking,medical and health services,entertainment services and help the emergency services still needs to be further improved;(3)the government should strengthen the responsibility and increase financial input,improve the pension system of laws and regulations,improve the assessment mechanism,strengthen supervision and management,accelerate the doctors to support the integration of process,strengthen the training of service employees pension and social forces to actively inject community home care services,strengthen the construction of community information service,to meet the spiritual needs of the elderly.
Keywords/Search Tags:Community home care, Service quality, Fuzzy comprehensive evaluation method, Security mechanism
PDF Full Text Request
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