Research On The Right Of The Consumer To Return Without Reason

Unconditionally return merchandise is a consumer right given by Law on the Protection of Consumers’ Rights and Interests, it gives consumers the right to unilaterally terminate the contract, to ensure that consumers reflect its real intention in the purchase of goods, the right,guarantee the interests between consumers and business operators balance, play a decisive role In real life. Although the right of consumer about unconditionally return merchandise has a long history, already mentioned in the theory circle of our country, even in practice, but is truly established untill the introduction of the new consumer law in China. The establishment of the right of consumer about unconditionally return merchandise protect the interests of consumers in China,has an important and far-reaching significance. But because the current laws and regulations are not close enough to the reality of our country, this right are not detailed enough, to solve practical problems. The study analyse the legal status and practice of the consumers unconditionally return right, to give a help to perfect consumers unconditionally return right.to find the problems through actual cases. This paper made a study on the practice of the specific details of the situation, trying to dig out the root cause of the problem. In the research process,due to the system in excluding provisions are fuzzy, the commodity good standard is more general, the operator sent freight burden is not specified, such provisions are not clear, the contradiction between consumers and business operators have led to many disputes.through analysis and demonstration the above problems, the author believes that to excavate the cause, to find a solution suitable for China’s national conditions of the right of consumer about unconditionally return merchandise,to put forward suggestions for improvement, and related security work, to play a better role and to balance the interests of consumers and business operators. In practice, we should change the ambiguous status in legal provisions, to make it more specific, establish consumer credit mechanism,and provide the punitive provisions for incredit consumers.