Design And Implementation Of A Hotel Quality Information Management System

With the development and application of computer technology, enterpriseinformation technology has become an important guarantee for the brand to achievesustainable development and improve market competitiveness. Compared with otherindustries, the hotel industry itself determines its characteristics more suitable for thedevelopment of information technology with features. In the hotel management, thequality of service is a top priority. Traditional paper work orders, there are many types ofquality checks inconvenience and drawbacks. In this trend, a Hotels Group QualityManagement department proposed construction of an information system platform toachieve the Group’s hotels and the quality of information and service quality hardware andsoftware for a unified and effective management and supervision.The system is a hotel quality information management system using the B/S structure.We choose J2EE architecture and SSH lightweight development framework as thedevelopment environment. According to the software engineering methods, at first, wecarried out a detailed system requirements analysis and business logic standard definitionand information systems to build a quality system, and using UML object-orientedmodeling techniques, the system gradually given use case diagram, and the overall designof the system. The system is then divided by the organization and user model, thedefinition of quality information, quality information gathering, problem tracking andstatistical reports and other tasks to perform as well as several major modules of thesystem detailed design and implementation, including the design of the database andfront-end interface design. Quality inspection system and describes the core workflowprocess.Through the establishment of quality systems and work order information qualityinformation system, greatly improving the efficiency of hotel quality work to facilitate the statistical quality of data, while the hotel management to understand the service quality ofthe hotel briefly with quality case, the Hotel Group to meet the requirements of the qualitymanagement department.