The Design And Implementation Of Doctor-patient Communication Serviceplatform

"Doctor-Patient Communication" platform, another name is Hospital Customer Service Platform. It’s based on HIS, EMR, LIS, PCAS and others information system of hospital management, Used for manage patient as customer. It is a digital platform for manage hospital’s customer. The platform realize exchange information between hospital netword and society communication platform, such as mobile telephone, internet, it provide new way of communication for patient and doctor, it represent humanism care and exhibit customer service conception of hospital.Three part compose the platform: SP gateway, application and interface with lots of information system. The function of the SP geteway is to exchange information between hospital and society. The application links SP geteway with information system of hospital, it is the core of the whole system. Interface with lots of information system is the foundation of the whole system, all information for exchange with society communication come from there system. They interlink and collaborate across each other to achieve management.The paper analyse the background and process of platform. The change of mind on management of hospital drive to establish this platform, the development of digital construct the substructure of it. Refer to the progress of digital management in others field, investigate the situation of ourselves, and innovative study and application of computer technology, this three parts make the foundation of "Doctor-Patient Communication" platform. The paper designe the framework, function and compose of system. Technology and service make up of system’s framework. Three type function can do by this platform at present: hospital service, medical treatment and management. The components of platform are SP gateway, application and interface with lots of information system. The paper illuminate the technique. The distribution of SP gateway is centralized fashion, the work flow of application realized with queue, the interface of business implemented by the procedure of database. and the paper give summarization of the platform, point out the development of it at last.