Evaluation And Improvement Of Quality Management System For CW Company

ISO9000quality standard, as the scientific summary of lots of developedcountries in practical experience of QM, plays an important role in the guidance andversatility in various industries. The implementation of ISO9000standard not onlycan be beneficial to meeting customers’ demands and desires, improving the productquality,but also can provide an effective way of improving organization operationcapability, promoting the international trade and eliminating trade barriers.CW Company has been running for15years. During the15years, it hasachieved Mayor Quality Prize and China Top Brand and so on numbers of honors.Despite all this, the Production base of the Group spans several countries and it ishard to develop in depth and breadth. Especially the difficulties occur frequently insupervising the level three documents. For this reason, the goal of company-levelquality is hard to be fulfilled. In order to solve the above problems, the thesis foundout the main specific problems of CW in the company running of QMC bymeta-analysis of non-conformance term and items seen from all kinds of audits, suchas the internal audit, external audit, national import&export audit and internationalcustomers’ audits; and also dug out the real cause of the problem by questionnaire.Thereby find out the major issues exist in the running of the QMS. It adapts researchmethods of questionnaire survey, induction and summary of experience and practiceand also conducts investigation of300staff of design and development,manufacturing and after-sale service and so on relevant departments to find out thequestions behind the questions. Based on the root of the problem, it find out themodified direction and target and also put forward several measurements, such asdeveloping QM facing the whole supply chain, carrying out the eight qualitymanagement principles further refining the construction of QMS in CW Company anddevote greater effort into QCC activities an so on. By implement of these accuratequality improvement actions, in CW Company. The whole operation andmanagement system have turned to be in high degree, the same as its marketingcompetitive capacity, continual creative ability, customer satisfaction feedback, moredependable goods and so on.