Study On The Management Of TZ Communications Company Call Center

Chinese communication industry in the rapid development for more than twentyyears, has changed people’s life turn the world upside down. With the rapiddevelopment of Chinese economy and improvement of living standards, mobilephone, telephone, network has already entered thousands of households, the huge userbase to the new value added industries of the communications industry, call centernurtured and health. The development of the communication industry to bring our lifefaster and more convenient, people’s rhythm of life speeds up, more and more usersbegin to accept the call center telephone marketing mode.Call center in the rapid development, market of call center business uneven,some good and some bad, dragons and fishes jumbled together. TZ Telecom callcenter in the fierce market environment, how to find the deficiencies of their ownenterprises, enhance the competitiveness of enterprises in the industry, is the urgentproblem.In this paper, according to the TZ communication company’s call centermanagement status of research, found the management problems, especially theoperation management, the scene management problems, put forward theimprovement scheme. This paper from the scene management, the enterpriseoperation and management as the main line, to optimize the managementcountermeasure, make up for the short board and the lack of its own. Activeexploration and innovation, to create a scientific, effective management mode. Thedepth of mining market, precise analysis of data, to standardize the managementrequirements, the formation of the competitiveness of enterprises, so as to enhancethe comprehensive enterprise management capabilities.