| With sustained development of China market economy and the depth of opening-up policy,more and more Chinese enterprises are participated in the fierce competition of the internationalmarket. As for the modern enterprises, ensuring their powerful status can not only depends on thecost leadership, technology leadership and the brand advantage, the key points of enterprisedevelopment are the enhancement of their operating efficiency as well as the establishment ofpositive external relationship, which are the background of the formation of business processimprovement and business process reengineering. E company is a manufacturing enterprise,which is devoted to the rapid development of the service business dating from2003. Currently,the service sales amount of E company remains low, accounting for10%proportion of the wholesales volume. Among various factors of restricting the service business development, theprominent point is the relatively backward service business process.In the first place, this paper illustrates the development, method and application of theprocess improvement. And then, through taking E company service business as the object of thestudy, this paper introduces the industry background and service business circumstance of Ecompany, analyzes the survey result of the customer satisfaction as well as the business processcircumstance of E company, and takes in-depth analysis of the main process of E companyservice business with the method of flow chart, ASME and so on. Afterwards, according to theanalysis results, this paper improves the above process and matching process through the methodof ESEIA. Finally, this paper introduces the implementation of technique and effect of Ecompany’s service business process improvement.This paper not only solves the practical problems of E company, but also practices therelative theory of process improvement, which can provide inference and experience for otherenterprises to carry out business process improvement. |
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