Research On E-government Strategy For Grass-roots Tax Authorities

Informatization is an important power to improve our social economy as well asone of the elements of modernization in our country. It is also a response to tendency ofsocial progress. E-government construction is a vital strategy for grass-roots taxauthorities, which is consistent with the requirements of information era as well associal and economic development. The success of e-government construction could helptax administration to improve its efficiency. E-government construction in taxauthorities will bring about the revolutionary changes in tax work, process, reform ofthe organization. It also builds the basis for decision-making about tax and reform of taxsystem. Finally, it will help us to decrease the tax collection cost and will benefit oursocial economy.In this paper, based on the theory of public administration and the theory ofinformation construction, we investigate the current conditions of e-governmentconstruction in Suzhou National Taxation Bureau and analyze the existing problemsabout e-government construction. Then we explore the reason why these problemscould occur. Finally, we put forward some measures and suggestions on e-governmentconstruction in grass-roots tax authorities. We hope it would provide reference forsuitable policies on e-government construction in grass-roots tax authorities. The wholepaper consists of three parts in content. First, we elaborated the background andsignificance of our research topic, literature review, research methods and contents, theinnovation place and the limitation of this study, etc. Then, we introduce the concept ofelectronic government and relative research theory, for example, service-orientedgovernment, e-government construction, humanistic management, the customerrelationship management. Second, we investigated the current situation and existingproblems of e-government construction in Suzhou National Taxation Bureau. And then,we explored the reason why the existing problems could occur. Third, we put forward some measures and suggestions on the construction of e-government in grass-root taxauthorities, such as to set up the management minds, to follow the principle ofe-government construction, improve the abilities for decision-making in e-governmentconstruction, to improve the efficiency for resource usage, to apply customerrelationship management for taxpayers, etc.