Research On The Performance Evaluation After Sale Service Personnel In Our Country Automobile Sales Co., Ltd

The modern enterprise management, no one can deny the importance of talents forenterprises, human resources is the first element of enterprise development, effectivemanagement is the key to improve the economic efficiency of enterprises. The competitionof modern enterprises are to a large extent, the competition of talents, because all theactivities of enterprises should rely on a person to complete, so the human resources are themost valuable resources. Managers. Managers need to establish a set of practicalperformance management system for enterprise, to attract, retain and motivate the talents,improve employee job satisfaction and a sense of belonging, encourage staff to completethe objectives of the organization are crucial. Performance management is the core work ofhuman resource management, the management and assessment of the organization,individual job performance, to realize the enterprise vision, enhance the overall jobperformance and work methods and the establishment of a reasonable standard for judgingthe distribution of interests to [3]. Performance management right will work andorganizational objectives linked employee, the employee individual performance, teamperformance, department performance integrated into the overall performance of enterprise.But in the actual work of the enterprises, how to establish an effective performancemanagement system, using appropriate performance management tool to promoteenterprise development is a big problem.Based on analyzing the domestic and international performance evaluation of relevantliterature, a systematic review of the concept definition of performance appraisal system,and method of performance evaluation are summarized, analyzed the overall situation ofChina’s automobile4S shop customer service staff performance appraisal as well as ourcountry automobile4S shop customer service staff performance appraisal often encounterproblems and the countermeasures. Then taking the CDLX Automobile Sales Co., Ltd asan example, analyzed the CDLX auto sale Limited company customer service staffperformance appraisal present situation, proposed the CDLX auto sale Limited companycustomer service staff performance appraisal design and implementation idea and theperformance appraisal for the company after sale service design and implementation. In thecourse of the study, first, data collection, analysis of the research background, researchsignificance and the situation at home and abroad, and then combined with the actualsituation of CDLX Automobile Sales Co., Ltd., through questionnaires, interviews andother methods, to analyze the existing performance appraisal methods of CDLX auto sale Limited company customer service department, and put forward the optimizationmeasures.